Shipping & Returns for Online Orders
Paramount Coffee uses United Parcel Service (UPS) and United States Postal Service (USPS) to ship our coffee to our online customers within the United States. Only United States Postal Service (USPS) is used to deliver to our customers in Canada. As UPS can not deliver packages to post office (PO) boxes, please make sure your account includes a physical location address. We offer UPS Ground or UPS Second Day Air shipping for addresses within the United States. Note: Second Day Air is only available to shipping addresses outside of Michigan, in the continental United States. We offer USPS Priority Mail International shipping for addresses within Canada.
Most internet orders are generally shipped the following business day, Monday-Friday. Applies to orders paid via credit card or Paypal instant transfers. Orders paid via Paypal's eCheck service will be held until payment clears. eChecks generally clear in 3-4 business days. Next business day shipping depends on several factors including, but not limited to: number of orders processed, product availablity, UPS shipping schedules, holidays, and etc.
United States Shipping Information
UPS Ground Transit Time: 1-5 Business Days. Delivery based on distance to destination.
UPS 2nd Day Air Transit Time: 2 Business Days. Delivery typically by the end of day.
Canada Shipping Information
USPS Priority Mail International Transit Time to Canada: 6-10 Business Days. Delivery based on distance to destination.
APO/FPO/DPO (Air/Army Post Office, Fleet Post Office or Diplomatic Post Office)
USPS Priority Mail Transit Time to Posts: 6-10 Business Days. Delivery based on distance to destination. Free Shipping deals are available on orders over $40, even overseas.
APO/FPO/DPO Setup, when adding a military address for shipping to our site, the APO/FPO/DPO is the City, and the AA, AE, AP is in the State dropdown menu. Please include the Service Members Name and Address with the 9-digit ZIP Code.
Other Shipping Information
Free Shipping deals are limited to ground shipping within the continental United States. Free Shipping deals are limited to one (1) "ship to" address per order. Regardless of order shipping method or cost, multiple "ship to" address requests will not be honored and your order may be refunded. Only one (1) "ship to" address per order is allowed. If you required multiple "ship to" addresses, i.e., for shipping to multiple addresses for gifts, separate orders must be placed with each of the different addresses.
Paramount Coffee Company guarantees you'll enjoy our gourmet coffees. If for any reason you are not completely satisfied with your order, Paramount Coffee will gladly exchange it or replace it within the first thirty (30) days from the ship date. We are unable to accept returns or issue refunds after thirty (30) days from the ship date. On any individual product purchases that are returned, you will receive a credit for the full price that you paid for the product, and you will only incur the shipping cost, which would not be refunded.
For the return of items that are either broken, defective, incorrect, or missing, Paramount Coffee will re-ship at no charge to customers.
To request a return/refund please contact us by clicking the Contact Us link or contact our Online Sales Customer Service Representative directly at 800.968.1222 ext. 2453.